Junior IT Support Team Lead (2nd Line) - Law Firm

Published by Neal Fowler on September 11, 2024
Salary: £50-52k + Benefits + Bonus 
Industry: Legal
Remote Working: Hybrid
Employment Type: full time
Location: Central London, United Kingdom

Job Responsibilities

  • You will oversee the daily operations and performance of the IT Desk Team, while focusing on delivering exceptional IT support for employees across our six locations.
  • This individual will provide technical leadership, resolving complex IT issues and act as an escalation point for the team.
  • They will also assist the IT Manager with broader IT projects and initiatives, including hardware/software upgrades, driving continuous process improvements, and promoting Information Security awareness throughout the firm.
  • Leading a small but growing IT Desk Team based in the UK
  • Collaborate with the development and infrastructure teams to drive continuous improvement in service delivery and process efficiency
  • Monitor network and system availability, as well as hardware and software configuration, setup, and upgrades

Skills Required

  • Previous experience as a team leader or supervisor in a similar role or a senior analyst looking to step-up in to a leadership role.
  • Strong organisational skills including planning, prioritising, timekeeping and meeting deadlines
  • Passionate about new technology
  • Solid understanding of network infrastructure with excellent troubleshooting and analytical skills
  • Experience supporting; M365, Azure AD, Exchange Online, Windows Server, Entra ID, Endpoint Manager, Copilot
  • Ideally experience working in a law firm, partnership environment or financial institute.

This role offers hybrid working - 2 days WFH.

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