1st Line IT Support /1st Line IT Helpdesk. Based in Kings Lynn, Norfolk, I have a new requirement for an Junior 1st Line IT Support /1st Line IT Helpdesk person with 3-6 months experience within an IT role. This is a varied IT role with my client offering training and progression!! Please note this role is 100% office based (offers no WFH).
You must have experience/technical skill in the following :
- 3-6 months within an IT role
- Good knowledge of Microsoft office
- Excellent customer service approach / organisational skills
- Team player but also able to work alone
- Ensures tasks / actions are completed
- Excellent written and verbal skills
- Can do approach!!
Role involves:
- First point of contact for all enquiries into the IT Office (mainly over the phone), converting end user requests / incidents into Tickets (30-35 tickets per day)
- Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets
- Field / assign tickets to the wider team allocating according to skill set
- Where necessary support the investigation and resolving of requests and incidents working with other IT members or suppliers
- Providing designated users with Mobile Phones, setting mobiles up with standardised Applications, and ongoing support
- Supporting the work with the business on contract and supplier management activities
- Support the wider team with investigations on incidents
- Field / assign tickets to the wider team allocating according to skill set
- Document and publish communications for the IT department, projects, and any other required comms
Please send your most up to date CV to me ASAP for a full job spec!
