1st Line IT Support Analyst - Law Firm, Fully Remote/Evening & Weekends
Job Responsibilities
- Provide top-level quality customer service in person and via telephone/email.
- Assist employees with IT hardware and software issues including the company's case management system, computer networking, video conferencing etc.
- Provide solutions to desktop, mobile and system problems, diagnose and solve hardware/software incidents/problems.
- Establish and maintain a healthy working relationship with the business and third party suppliers as the successful candidate will be the onsite liaison for our external third party support.
- Create and maintain users in Active Directory
- Able to troubleshoot document production in Microsoft Word, PDF, Excel etc.
- Understands and adheres to IT security principles.
Skills Required
- 1-2 years previous 1st line support experience, ideally within a legal or professional services background
- Experience supporting; Win 10/11, Office 2016/365, Active Directory, Intune, Exchange
This role is FULLY REMOTE.
Working week - 36 hours, Mon-Fri 7pm-11pm, Sat 9-5pm & Sunday 12-8pm
