Job Responsibilities
- You will oversee the daily operations and performance of the IT Desk Team, while focusing on delivering exceptional IT support for employees across our six locations.
- This individual will provide technical leadership, resolving complex IT issues and act as an escalation point for the team.
- They will also assist the IT Manager with broader IT projects and initiatives, including hardware/software upgrades, driving continuous process improvements, and promoting Information Security awareness throughout the firm.
- Leading a small but growing IT Desk Team based in the UK
- Collaborate with the development and infrastructure teams to drive continuous improvement in service delivery and process efficiency
- Monitor network and system availability, as well as hardware and software configuration, setup, and upgrades
Skills Required
- Previous experience as a team leader or supervisor in a similar role or a senior analyst looking to step-up in to a leadership role.
- Strong organisational skills including planning, prioritising, timekeeping and meeting deadlines
- Passionate about new technology
- Solid understanding of network infrastructure with excellent troubleshooting and analytical skills
- Experience supporting; M365, Azure AD, Exchange Online, Windows Server, Entra ID, Endpoint Manager, Copilot
- Ideally experience working in a law firm, partnership environment or financial institute.
This role offers hybrid working - 2 days WFH.
