A top-tier legal firm is looking for a Service Desk Delivery Manager to lead and enhance its service desk operations. This is a hands-on leadership role managing a team of four support staff, ideal for someone with experience overseeing a small team and eager to drive service improvements.
Key Details:
The Role:
Reporting to the Head of Technology, you will be responsible for:
✔ Leading the service desk team, ensuring top-tier support aligned with ITIL best practices
✔ Strengthening collaboration across Applications, Infrastructure, and Training teams
✔ Managing vendor relationships, asset management, and hands-on technical support
What We’re Looking For:
✅ 5-6 years of desktop support experience, with team leadership exposure
✅ Background in the legal sector (mandatory)
✅ A proactive mindset, ready to enhance service desk performance
This is a fantastic opportunity to make a real impact, shaping and elevating service delivery within a prestigious firm.
📩 Get in touch for more details!